Field notes
Field notes on process adoption
Short articles for sponsors and managers dealing with the messy middle of process change — where announcements meet rota pressure, habit, and unanswered questions.
Closing reviews that admit what still slips
Ending a change programme with only success metrics trains sponsors to ignore the night shift that never adopted the new step.
Timing briefings to rota cycles, not calendar invites
All-staff emails land unevenly when half your workforce works nights or weekends. Sequence the message to when people actually gather.
Why supervisors quietly keep the old checklist
When a new form is announced, the first people to abandon it are often the managers who nodded along in the briefing.